Shipping Policy
How we ship, how long it takes, and what to expect. Last updated: 6/13/2026.
1. Shipping Destinations
We ship custom printed coffee cups anywhere in the United States, including Alaska, Hawaii, and U.S. territories. International shipping may be available on request — contact us for a quote.
2. Shipping Methods
We offer four shipping tiers: Ground (5–7 business days), 3-Day Select, 2nd Day Air, and Next Day Air. Your admin will quote all applicable options after your order is proofed. You select your preferred method and pay the quoted total before production begins.
3. Shipping Rates
Shipping costs are calculated based on order weight, dimensions, and destination ZIP code. Rates are included in your quoted total. You will see the exact shipping cost before you approve and pay — no surprises at checkout.
4. Production + Shipping Timeline
Standard production is 7–10 business days after proof approval. Add your selected shipping transit time for total delivery time. For example, Ground shipping on a standard order means 7–10 days production plus 5–7 days transit = roughly 2–3 weeks total.
5. Tracking & Notifications
Tracking numbers are emailed automatically the moment your order leaves our facility. You can also view tracking from your order dashboard.
6. Shipping Damage & Lost Packages
Title and risk of loss pass to you upon delivery to the carrier. If your package arrives damaged, file a claim with the carrier immediately and notify us. For lost packages, we will work with the carrier to trace or replace the shipment.
7. Split Shipments
Most orders ship in a single box. Very large orders may ship on a pallet or in multiple boxes. If a split shipment is necessary, you will be notified in advance.
8. Address Accuracy
You are responsible for providing an accurate, deliverable shipping address. Address changes after the order has shipped may incur additional fees. Orders returned to us due to an incorrect address may require re-shipping fees.
9. Delivery Issues
If your tracking shows delivery but you have not received the package, check with neighbors and building management first, then contact the carrier. We are happy to assist but cannot replace orders that the carrier confirms as delivered to the provided address.